Complaints Policy

 

If you are not entirely happy with your recent experience, please raise a complaint by contacting our customer service team on  01764 910087 or hello@rootev.com.

We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 14 days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response within a reasonable time frame, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.